Welcome
to the house

[01] Arriving

Welcome

Thank you for choosing our home for your stay in London. This recently renovated four-bedroom maisonette in the heart of Notting Hill is designed to be comfortable, calm and easy to enjoy, whether you're visiting with family, friends or for work.

Bedrooms

4

Bathrooms

3

Living

Open-plan living & kitchen

Outside

Private garden

Work

Two workspaces

Media

Streaming TV & Sonos

Warmth

Underfloor heating in the basement

Please make yourself at home. Help yourself to anything in the kitchen (coffee, tea, snacks, wine, toiletries) and enjoy the space. If you need anything during your stay, please get in touch.

Contact: +44 7710 580262

[02] Arriving

Getting in

The house has two entrances, depending on which floor you're using.

Ground floor Key

Use the key provided to come in through the communal front door.

1. Communal door
2. Main lock
3. Double lock

Leaving: make sure the communal door is fully closed behind you.

Basement Keypad

The basement door uses a keyless smart lock only. Enter your access code on the keypad. If you haven't been sent one yet, please ask for it.

• Take care with the door: the inside handle is very sensitive.
• Once inside, double lock the door so children can't open it by accident.
• There are two more locks inside for safety: a Banham double lock and a latch lock.

[03] Arriving

Check-in & check-out

We'll send detailed check-in instructions just before you arrive. Need to arrive early or leave late? Just ask. We'll help if we can, depending on the cleaning schedule.

What to do before you leave →

[04] Arriving

Wi-Fi

There are two networks. Use the one for the floor you're on.

Sonos: the speakers are on the ground floor network, ALHN-2D2C. More on TV & Sonos

[05] The house

House notes

We like to keep things simple. The main request is to look after the marble.

The marble

• Put a placemat or chopping board under glasses, mugs, pots or anything wet. Even water can mark it, and coffee can stain if it's left.
• The marble is very absorbent, so wipe up spills straight away.
• Please keep the marble cleaner to hand and use it as needed.

The kitchen

Help yourself to anything in the kitchen. The only request: please don't open unopened bottles of alcohol. Anything already open, or in the fridge, is absolutely fine.

Shoes & noise

No strict rules, just please be mindful of dirt from shoes, and of noise late at night out of respect for the neighbours.

Pets

Sorry, pets aren't allowed.

[06] The house

Garden & plants

Indoor plants

Very low maintenance: a small amount of water roughly every 10 to 14 days.

Garden plants

May–Sep

Water the pots with the hose every 2–5 days if there's been little rain, more if it's very hot

Oct–Apr

Rarely needed; only after a long dry spell

Planter

The one by the garden table waters itself. If it looks dry, give it some extra water

Furniture & cushions

• Seat pads and cushions are in the gym, along with a basket of outdoor tableware. Use them freely.
• Please bring cushions in overnight and whenever you go out for a while. British showers arrive without warning.
• Close the umbrella when you're not using it, so the plants get enough light.
• Put everything back in the gym after use so it stays clean and dry for the next guests.

[07] The house

Families & toys

We can provide baby gear and toys on request. There are toys in the children's bedroom, and more in the cupboard under the TV.

[08] The house

Storage & cleaning

Master

A fully empty wardrobe for your clothes

Children's

Half the wardrobe is free for you

Cleaning things

Use whatever you need. Some products and equipment are in the entrance cupboard; most are in the first cupboard in the master bedroom hallway.

[09] How things work

Kitchen taps

Boiling water tap Far left

1. Press the red safety button
2. Turn the tap towards you

Careful: the water is very hot.

Main mixer tap

Left

Filtered water, room temperature

Right

Normal hot and cold

Note: the handle pushes in, not out.

Filtered cold water

From the tap on the fridge, or the jug inside it.

[10] How things work

Coffee

[11] How things work

Induction hob

1. Turn the hob on with the power button
2. Put a pan on a cooking zone
3. Use the touch slider to set the heat

Note: only induction-compatible pans work.

Model: AEG TCH74B01FZ · Manual ↗

[12] How things work

Dishwasher

1. Load the dishes
2. Add a detergent tablet
3. Choose a programme
4. Press Start

Bosch

[13] How things work

Washing & drying

There's a washing machine and a separate dryer in the basement, and a combined washer-dryer on the ground floor.

Basement washing machine

1. Load clothes into the drum
2. Add detergent to the drawer or the drum
3. Turn the dial to a programme
4. Press Start

Model: Samsung WW90T684DLN

Basement tumble dryer

1. Move the washed clothes into the dryer
2. Turn the dial to Cottons or Mixed Load
3. Press Start

Model: Samsung DV90T5240AN (heat pump)

Ground floor washer-dryer Kitchen bar, left of the wine cooler

1. Add detergent
2. Choose Cotton or Mixed
3. Press Start

To dry, choose a drying programme once the wash has finished.

Model: AEG L7WC84636BI

[14] How things work

Heating

Each floor has its own boiler and its own Hive thermostat. The thermostat decides when the heating comes on; the radiator valves (TRVs) set how warm each room gets.

Ground

Thermostat in the kitchen / dining area

Basement

Thermostat in the children's bedroom

Exception

The basement master bedroom runs off the ground floor thermostat

How to use it

1. Set the temperature on the Hive dial
2. Keep the radiator valve in the thermostat's room fully open
3. Turn other rooms' valves down if they're too warm, up if they need more

Tip: to warm one room (the guest bedroom, say), move the thermostat into it for a while, then turn that room's valve down a little once it's comfortable.

Hive manual ↗

Underfloor heating Basement

Three basement zones have Warmup underfloor heating. Set the temperature on the wall thermostat screen.

Warmup manual ↗

[15] How things work

Ventilation

Three basement rooms have Prana heat-recovery ventilation. It brings in fresh air on its own while keeping the warmth in.

If you need to, adjust the airflow on the control panel. Normal or Auto+ mode is best.

Prana manual ↗

[16] How things work

TV & Sonos

TV

The TVs are streaming only. Use Netflix, Amazon Prime, Disney+ or any other installed app.

Before you go: please log out of your own accounts.

Sonos

1. Join the ground floor Wi-Fi, ALHN-2D2C
2. Play music from the Sonos app or Spotify

[17] Leaving

Rubbish & recycling

You can take rubbish out at any time, to the street collection point at the end of the road.

1. Leave the house and turn right
2. Cross Chepstow Road
3. The collection point is there on the street

[18] Leaving

Checkout

Before you leave, please:

• Take the rubbish to the street collection point
• Leave wet towels on the bathroom floor
• Run the dishwasher if you've used it
• Log out of your TV accounts
• Turn off the lights
• Pull the door shut behind you. No need to double lock: the cleaner arrives soon after

No need to strip the beds or deep clean. Our cleaners will take care of everything.

[19] Out & about

Eat, drink & shop

You're in Notting Hill, one of London's loveliest neighbourhoods and one of the best for walking, food and exploring. Westbourne Grove, Portobello Road and Hyde Park are all a short walk away.

[20] Out & about

Parks

Great for children.

Hyde Park

One of London's largest: playgrounds, boating on the Serpentine, cycling, picnics

Nearby

Queen's Park & Paddington Park: playground, tennis courts, café

[21] Out & about

Sights

All easy to reach from Notting Hill:

• Portobello Road Market
• Kensington Palace
• Royal Albert Hall
• Natural History Museum
• Buckingham Palace
• Oxford Street

[22] Out & about

More London tips

Our longer list, by area. Tap one to open it.